Frequently Asked Questions
How do I reset my BlockFi password?
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Click the "Forgot password" link on the login page. You'll receive an email with instructions to reset your password. For security reasons, the reset link expires after 30 minutes. If you don't see the email, check your spam folder.
What is two-factor authentication (2FA)?
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2FA adds an extra layer of security to your BlockFi account. After entering your password, you'll need to provide a second verification method, typically a code from an authenticator app (like Google Authenticator or Authy) or sent via SMS to your registered phone number.
Can I use BlockFi on multiple devices?
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Yes, you can access your BlockFi account from multiple devices including computers, smartphones, and tablets. For security purposes, we recommend logging out from devices you don't regularly use and enabling 2FA for enhanced protection across all devices.
Is my cryptocurrency insured on BlockFi?
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BlockFi maintains comprehensive insurance coverage for digital assets held in our custody. Our insurance policy protects against theft, loss, or destruction of assets resulting from security breaches or hacking incidents. We also follow strict security protocols including cold storage for the majority of client funds.
What cryptocurrencies does BlockFi support?
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BlockFi supports a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Chainlink (LINK), and several other popular digital assets. We're continuously evaluating and adding support for new cryptocurrencies based on client demand and regulatory considerations.